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If you're not completely satisfied with your device, plan or service, simply return your device and deactivate your service within 30 days of activation. We'll refund any activation fee, waive your early termination fee and only bill you for access and airtime charges accrued on your account through the deactivation date. Check 30-Day Risk-Free Guarantee Eligibility rules below.
Customers are limited to one exchange within the guarantee. If your device was never activated, you can return it within 30 days from date of purchase. If your device was activated, you can return it within 30 days from date of activation. All returns must be undamaged and contain ALL originally packaged device and accessory components (manuals, packaging, battery, charger, ear bud, clip, etc.). For any devices or accessories purchased through a Buy One, Get One (BOGO) offer, all devices or accessories purchased must be returned to receive a refund. This policy applies only to new equipment being returned for a refund or model exchange.
Activation fees and early termination fees are waived for cancellations within the 30 days as long as the "like-new" devices with all components are also returned within the 30 days. Credit for the returned device or accessory is applied to your account within 30 days from the date the equipment is received at Sprint's warehouse or returned to the place of purchase. Credits may take up to one to two bill cycles to appear on your account. Customer can pay for replacement equipment by credit card or bill to account (if eligible).
All equipment returned due to cancellation of services must be deactivated at the time it is returned to Sprint (if returning to a store) or before it is returned to Sprint (if returning by mail). If a device is returned and service is cancelled on a later date, the customer will be charged through the end of the cycle.
If you would like to exchange or return your Sprint device or accessory within the 30 days of activation, please follow the instructions below according to where you made your initial purchase. Sprint now offers customers that purchase via Sprint.com or by phone the convenience of returning their device to a Sprint-owned Retail store. If you have a problem with your device within the first 30 days, see Service & Repair: Insurance/Advanced Exchange for instructions.
Some returns are not supported in Sprint-owned Retail stores such as Employee Advantage Club, Business customers and Consumer customers under their employer's discount plan.
Click here for the store locator to find the nearest Sprint-owned Retail store.
Returns made to a Sprint-owned Retail store will be credited when you return your device to the store.
Call 866-789-8292 Monday - Friday from 8 am to 11 pm Eastern.
Returns made by mail will be credited when Sprint's warehouse receives your device. If any contents are missing or incorrect equipment is received, a credit or refund will not be processed and the incorrect equipment will not be returned. You will still be responsible for all access and airtime charges accrued on your account through the date of deactivation. If the device is not returned, you will be subject to a $200 Early Termination Fee.
If you purchased an accessory on Sprint.com or by phone and you wish to return or exchange within 30 days of purchase, please call 866-789-8292 Monday - Friday from 8 am to 11 pm Eastern to obtain return or exchange instructions.
The accessories cannot be returned or exchanged at a Sprint-owned Retail store.
Sprint can only process an exchange or return for purchases made through Sprint.com, Sprint Telesales, or a Sprint-owned Retail store. If your purchase was made from a non-Sprint-owned Retail location or online store, please review the exchange and return policies and instructions available at the store or website where you made your initial purchase. You will need to return to the original purchase location to return your device and request that your account be deactivated if you wish to discontinue service.
If you would like to return or exchange a device or accessory purchased at a Sprint-owned Retail location within the 30-day return window, please go back to the place of purchase. In the event that you can not return to the location you purchased the equipment, any company-owned Sprint store will be able to process your exchange or return. Click here to find the nearest company owned Sprint Store.
While at the store, you will be able to return the "like new" device in the original box, with all components and materials and receive a full refund; or exchange the device for another model of your choosing. If the device fails within the first 30 days, you also have the option of replacing the device with a new device of the same model. An original receipt must accompany all returns or the return cannot be processed. If you wish to deactivate your service, you must present the "like new" device in the original box, with all components and materials, otherwise you will be subject to a $200 Early Termination Fee.
Replacement equipment that is provided to you as part of an insurance or repair transaction may be returned within 30 days if defective. If you have a problem with the device within the first 30 days, please contact the same group that originally sent you your replacement device.
You must return the device that was reported as malfunctioning or damaged or you may be charged. No other device will be accepted. If the defective device is not received within 10 days of you receiving your replacement device, you may be subject to non-return fees of up to $200 that could be applied to your invoice.
Please use the packaging materials included with your original shipment to return the device.
If you have defective equipment you can take it to a Service and Repair (S&R) location to have diagnostic testing done to determine if repairs are possible. Click here for policy and locations.
If you are enrolled in the Total Equipment Protection plan and need to replace your equipment due to loss, theft or damage or if your equipment needs repair, please refer to the Total Equipment Protection plan on how to file a claim.
If you want to return your device outside of the 30-Day Risk-Free Guarantee, click here for the Sprint Buy Back Program.
Terms and Conditions: $200 early termination fee will be waived and activation fee will be refunded if the phone is returned in like-new, undamaged condition containing all originally packaged devices and accessory components and service is deactivated within 30 days of purchase. A qualifying phone must be capable of being turned on with the display screen in working condition. Sprint may charge a $25 restocking fee per device or accessory returned that does not include all original kit components and packaging. Refunds for returned equipment will be for the customer payment made at the point and date of purchase for the device and associated taxes minus instant discounts. The refund amount will also exclude any charges for shipping or deposit. Accessories purchased online or by phone can not be returned or refunded at a retail store. Deposit refunds will be processed by Sprint Account Services after the return has been completed and will take up to two billing cycles after the device has been returned. No returns will be accepted without a photocopy of the receipt of packing slip. If you received your device through a "Buy One, Get One or More Free" offer, all devices purchase through the promotion must be returned in order to receive a refund. A total cash refund up to $75 will be provided for cash purchases returned to a retail store. Refunds for cash payments in excess of $75 will be made by Company check issues within 14 business days. Refunds for purchases made by check are subject to verification of funds issues within 14 business days of the return or the verification. Bill to account purchase returns will be credited to the same account.
Total Equipment Protection is a combination of the Equipment Replacement Program underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (Asurion Protection Services Insurance Agency, LLC CA Lic. #OD6316), a licensed Agent of CNA and the Equipment Service and Repair Program which is an equipment service contract from Sprint. The service contract and the insurance plan are each available separately. Claims may be fulfilled with new or refurbished replacement equipment. Terms and conditions are subject to change. May not be available in all states. Eligibility varies by device.